Shipping Policy
Effective Date: January 18, 2025

At Maggcite, we are committed to delivering your purchases in a timely and efficient manner. This Shipping Policy provides information on the shipping methods, delivery times, and shipping costs for your orders. By placing an order, you agree to the terms set forth in this policy.

1. Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • If there are any delays in processing your order, we will notify you via email or phone.

2. Shipping Methods and Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery by the next business day.
  • Shipping times are estimates and may vary based on the destination, weather, or unforeseen circumstances.

Note: Delivery times may be longer during peak seasons, such as holidays.

3. Shipping Costs

  • Shipping fees are calculated based on the weight, size, and destination of your order.
  • You will see the shipping cost at checkout before confirming your purchase.
  • Free Shipping: We offer free standard shipping on orders over $100 within the contiguous United States.
  • Additional fees may apply for expedited or international shipping.

4. International Shipping

  • Currently, we offer international shipping to select countries.
  • International shipping fees will be calculated at checkout based on the destination.
  • Import duties, taxes, and customs fees may apply for international orders, and these are the responsibility of the customer.
  • Please check with your local customs office for more information on potential fees before placing an international order.

5. Shipping Address

  • Please ensure that the shipping address you provide is complete and accurate.
  • We are not responsible for lost or delayed shipments due to incorrect or incomplete address information.
  • If you need to make changes to your shipping address, please contact us as soon as possible. If your order has already shipped, we cannot make address changes.

6. Order Tracking

  • Once your order has been shipped, you will receive a tracking number by email, which you can use to track your order’s status.
  • You can track your order status directly on the carrier’s website.

7. Lost or Damaged Shipments

  • If your order is lost or damaged in transit, please contact us immediately at info@maggcite.com or (606) 598-7114.
  • We will work with the carrier to resolve the issue and arrange for a replacement or refund, as applicable.

8. Undeliverable Packages

  • If a package is returned to us as undeliverable due to incorrect address information, the customer will be responsible for the re-shipping fee.
  • If a package is returned because it was not claimed from the carrier, we may cancel the order and issue a refund minus shipping costs.

9. Shipping Restrictions

  • We are currently unable to ship to P.O. boxes, military addresses (APO/FPO), and certain remote areas.
  • Some products may be subject to restrictions or exclusions for shipping, depending on their size or nature.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately. We encourage you to review this page periodically for any updates.

11. Contact Us

If you have any questions or concerns about shipping, please contact us:

  • Address: 449 Gibson Rd, Manchester, Kentucky
  • Phone: (606) 598-7114
  • Email: info@maggcite.com